DELIVERY INFORMATION

Last updated: 19 August 2026
 

1. DELIVERY INFORMATION

Your Silver currently delivers orders to addresses within the United Kingdom.

We aim to provide a reliable, fully tracked delivery service for all orders placed through the Your Silver website.

Delivery services and charges available at checkout may change from time to time. The delivery options and charges displayed at checkout at the time your order is placed will apply to that order.
 

2. DELIVERY SERVICES

Orders are currently dispatched using Royal Mail tracked services.

The delivery options currently available are:

Royal Mail Tracked 48
£2.85

Royal Mail Tracked 24
£3.80

Royal Mail Special Delivery
£9.45

These prices reflect the applicable delivery charges at the time of writing and may be changed if Royal Mail changes its prices.

The delivery options and applicable charges available for your particular order will always be displayed at checkout before payment is made.

We may introduce alternative delivery providers or services in the future. Where this occurs, the available options and applicable charges will be displayed at checkout.
 

3. FREE DELIVERY

Orders with a value of £50 or more qualify for free UK delivery.

Free delivery is currently provided using a tracked 24-hour service.

The free-delivery threshold is calculated based on the value of eligible products in the order and may be subject to change in the future. Any applicable delivery promotion will be clearly displayed at checkout.
 

4. DELIVERY SERVICE UPGRADES

The delivery service selected by the customer at checkout will normally be used to dispatch the order.

However, Your Silver reserves the right to upgrade an order to a faster or more appropriate tracked delivery service at no additional cost to the customer where we consider this appropriate, for example due to the value of the order or the nature of the goods being purchased.

Any such upgrade will not result in an additional charge to the customer.
 

5. ORDER PROCESSING AND DISPATCH

We aim to dispatch orders within 1–2 working days of the order being placed.

Orders are normally processed and dispatched as quickly as possible. On rare occasions, dispatch may take slightly longer where an item needs to be obtained from a supplier in order to complete an order.

If there is an unexpected or significant delay in dispatching an order, we will contact the customer where appropriate.

The dispatch time is separate from the delivery time. The estimated delivery period begins once the order has been dispatched.
 

6. ESTIMATED DELIVERY TIMES

Once dispatched, UK orders are typically delivered within approximately 1–2 working days, depending on the delivery service selected and the courier's service.

Delivery times are estimates rather than guaranteed delivery dates unless a specific guaranteed service has been expressly agreed.

Delivery times may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather,
industrial action, operational disruption, or other unforeseen events.
 

7. TRACKING INFORMATION

All orders placed through the Your Silver website are dispatched using a tracked delivery service.

Once your order has been prepared for dispatch, you will receive an email containing the relevant delivery and tracking information where available.

Customers who provide a mobile telephone number during checkout may also receive delivery-related tracking notifications by text message where supported by the relevant delivery service.

Please ensure that the delivery address and any contact information provided during checkout are accurate.
 

8. DELIVERY ADDRESS

Orders will be dispatched to the delivery address provided by the customer during checkout.

Customers are responsible for ensuring that the delivery address supplied is complete and accurate.

If an order has been dispatched to an incorrect address because an incorrect or incomplete address was provided at checkout, please contact us as soon as possible.

We will make reasonable efforts to assist in recovering or redirecting the order where possible, but additional costs may apply where the incorrect address was provided by the customer.

For security and delivery reliability, we may restrict delivery to certain addresses or locations where a suitable tracked delivery service is not available.
 

9. LOST, DELAYED OR MISDELIVERED ORDERS

If your order does not arrive within the expected delivery period, please contact us at:

sales@yoursilver.shop

We will investigate the delivery with the relevant courier and, where appropriate, raise an enquiry or claim on the customer's behalf.

Where an order is confirmed as lost in transit, we will work with the courier to resolve the matter and provide an appropriate remedy in accordance with your statutory rights.

If Royal Mail or another delivery provider records an item as delivered but you have not received it, we will investigate the delivery information available to us. Where appropriate, this may include delivery GPS or other delivery confirmation data provided by the courier.

If an item has been delivered to the wrong address, we will contact the relevant delivery provider and request that the matter is investigated and, where possible, the item recovered or correctly delivered.

Where a confirmed misdelivery has not been resolved within a reasonable period, we will work with the customer to arrange an appropriate resolution.

Nothing in this section affects your statutory rights.
 

10. DELIVERY TO SAFE PLACES AND NEIGHBOURS

Where the delivery provider offers the option, customers may be able to provide delivery instructions or nominate a safe place or neighbour.

Once an order has been delivered in accordance with the delivery instructions provided by the customer, Your Silver cannot accept responsibility for loss or damage arising from instructions given by the customer.
 

Customers should therefore consider carefully whether a nominated safe place or neighbour is suitable for receiving their order.
 

11. ORDERS CONTAINING OUT-OF-STOCK ITEMS

Products displayed on the website are normally marked as "Out of Stock" when unavailable.

However, because Your Silver also sells products through other sales platforms, inventory is not currently synchronised across every sales channel in real time.

On rare occasions, an item may therefore be purchased shortly before its availability status has been updated on the website.

If an item becomes unavailable after an order has been placed, we will contact the customer where appropriate and may offer an alternative, delay dispatch until the item becomes available, or cancel and refund the affected item or order.

12. DELIVERY RESTRICTIONS

At present, the Your Silver website is primarily configured for deliveries within the United Kingdom.

We may introduce international delivery in the future.

Where international delivery is offered, the available countries, delivery services, charges and any applicable conditions will be displayed at checkout.

International customers may be responsible for customs duties, import taxes, handling charges or other fees imposed by the destination country. Such charges are outside the control of Your Silver and, where applicable, are the responsibility of the customer.

International delivery arrangements may also be subject to additional terms relating to the destination country and its applicable laws and import requirements.
 

13. DELIVERY TO PO BOXES AND RESTRICTED ADDRESSES

We reserve the right to restrict or decline delivery to PO Boxes, BFPO addresses, freight forwarding addresses or other locations where the available delivery service cannot provide an appropriate tracked delivery service.

If a delivery restriction applies to an order, we will contact the customer where appropriate.

14. DELIVERY AND YOUR STATUTORY RIGHTS

We aim to deliver orders as quickly as reasonably possible and within the estimated times stated above.

Unless otherwise agreed, UK consumer law generally requires goods to be delivered without undue delay and within 30 days of the contract being entered into. 

Where a specific delivery period has been agreed with the customer, that agreed period will apply, subject to the customer's statutory rights.

Nothing in this Delivery Information is intended to exclude or restrict any statutory rights you may have as a consumer.