PRIVACY NOTICE

Last updated: 19 August 2026
 

1. ABOUT THIS PRIVACY NOTICE

Your Silver respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Notice explains what personal information we collect, how we use it, why we use it, who we may share it with and the rights you have in relation to your personal information.

This Privacy Notice applies to personal information collected through the Your Silver website and associated website services.

For the purposes of this Privacy Notice:

"Your Silver", "we", "us" or "our" means Your Silver, operated as a sole trader business.

"You" or "your" means any individual who visits our website, contacts us or purchases products from us.

"Website" means the Your Silver website and associated pages through which our services and products are provided.
 

2. WHO IS RESPONSIBLE FOR YOUR INFORMATION?

Your Silver is the data controller responsible for the personal information collected through this website.

Our contact details are:

Your Silver
2 The Warehouse Studio
Leskinnick Place
Penzance
Cornwall
TR18 2EZ
United Kingdom

Email: sales@yoursilver.shop

We do not currently have a dedicated Data Protection Officer because we are not required to appoint one.

If you have any questions about this Privacy Notice or how your personal information is handled, please contact us using the email address above.
 

3. INFORMATION WE COLLECT

Depending on how you use our website, we may collect the following personal information:

Information provided when placing an order:

• Name

• Billing address

• Delivery address

• Email address

• Telephone/mobile number, where provided

• Order details and products purchased

• Payment and transaction information

• Information relating to returns, refunds or customer service enquiries

Information provided when contacting us:

• Name

• Email address

• Telephone number, where provided

• Any information contained within your message or enquiry

Website and technical information:

When you visit our website, certain technical information may be collected automatically, depending on your cookie and privacy settings and the technologies in use on the website.

This may include information such as:

• IP address

• Browser and device information

• Operating system

• Approximate geographical information

• Pages visited and interactions with the website

• Referring website or source

• Information relating to website usage and performance

Some of this information may be collected through cookies and similar technologies. Further information is provided in our separate Cookie Policy.
 

4. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

• To process and fulfil orders.

• To process payments and refunds.

• To arrange delivery of orders.

• To provide order and delivery updates.

• To respond to enquiries and customer service requests.

• To deal with returns, refunds, complaints and other issues relating to purchases.

• To maintain appropriate records of transactions.

• To comply with our legal and accounting obligations.

• To prevent and investigate fraud, misuse or other unlawful activity.

• To maintain the security and functionality of our website.

• To understand how visitors use our website and improve its content, functionality and performance.

• To measure the effectiveness of advertising and marketing activities.

• To provide relevant advertising where appropriate and where the necessary consent has been obtained.

• To protect our business and enforce our legal rights where necessary.

We will not use your personal information for purposes that are incompatible with those described in this Privacy Notice without providing further information where required by law.
 

5. LAWFUL BASES FOR PROCESSING YOUR INFORMATION

We only process personal information where we have a lawful basis to do so.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We process information where it is necessary to enter into or perform a contract with you, such as processing and fulfilling an order, arranging delivery and dealing with returns or refunds.

Legal obligation

We may process information where necessary to comply with legal obligations, including accounting, tax, financial and other legal requirements.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

Our legitimate interests may include operating and improving our business and website, maintaining security, preventing fraud, responding to enquiries, keeping appropriate business records and protecting our legal rights.

Consent

Where consent is required by law, we will ask for your consent before processing your information for the relevant purpose.

This may include certain marketing activities and the use of non-essential cookies or similar technologies.

Where processing is based on consent, you have the right to withdraw your consent at any time.
 

6. PAYMENT INFORMATION

Payments made through the Your Silver website are processed using third-party payment providers.

Depending on the payment method selected, these may include:

• Wix Payments

• PayPal

• Apple Pay

• Google Pay

• Clearpay

We do not normally receive or store complete payment card details ourselves.

Payment providers may collect and process payment information directly in accordance with their own privacy policies and terms.

Information required to complete a transaction may be shared with the relevant payment provider so that payment can be authorised and processed.
 

7. DELIVERY INFORMATION

To fulfil an order, we may provide the relevant delivery provider with information necessary to deliver your purchase.

This may include:

• Name

• Delivery address

• Email address

• Telephone/mobile number where applicable

• Order and delivery information

Our current delivery services use Royal Mail.

We currently use Royal Mail's Click & Drop service to purchase and manage postage and delivery services.

Where we introduce alternative delivery providers in the future, the relevant information necessary to fulfil and track your order may be shared with those providers.
 

8. THIRD-PARTY SERVICE PROVIDERS

We use third-party service providers to operate and support the Your Silver website and business.

These may include providers involved in:

• Website hosting and e-commerce functionality

• Payment processing

• Delivery and postage

• Website analytics

• Advertising and marketing

• Website security and technical services

These organisations may process personal information on our behalf or independently as data controllers, depending on the service they provide.

We only provide information that is reasonably necessary for the relevant purpose.

Third-party providers may process information outside the United Kingdom where permitted by law and subject to appropriate safeguards where required.
 

9. WEBSITE ANALYTICS

We currently use, or intend to use, Google Analytics to understand how visitors use the Your Silver website.

Analytics information may include information about how visitors navigate and interact with the website, the device and browser used, approximate location and other technical or usage information.

Analytics technologies will be used in accordance with applicable cookie and privacy requirements.

Where consent is required for analytics cookies or similar technologies, these will only be activated where the appropriate consent has been provided.
 

10. ADVERTISING AND MARKETING

We may use online advertising services, including services provided by Google and Meta, to promote Your Silver and measure the effectiveness of our advertising.

These services may involve the use of cookies, pixels or similar technologies and may allow advertising providers to collect information about website visits and interactions.

Where required by law, we will obtain consent before using non-essential advertising or tracking technologies.

We may also use information to measure advertising performance and improve our marketing activities.

We do not currently operate a newsletter or general marketing mailing list.

If we introduce email marketing or another form of direct marketing in the future, we will comply with applicable marketing and data protection requirements and provide appropriate choices and information to recipients.
 

11. CONTACT FORMS AND CUSTOMER COMMUNICATIONS

If you contact us through a website contact form, email or another communication channel operated by Your Silver, we will use the information you provide to respond to your enquiry and deal with any related matter.

We may retain correspondence where reasonably necessary for customer service, record-keeping, legal, security or dispute-resolution purposes.

We do not currently use customer information for automated marketing communications.
 

12. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to provide essential website functionality and, where permitted, to analyse website usage and support advertising and marketing activities.

Some cookies are necessary for the website to operate, for example to support shopping basket functionality, checkout and website security.

Other cookies or similar technologies may be used for analytics, advertising or other non-essential purposes.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

You can manage your cookie preferences through the cookie controls provided on our website.

Further information about the cookies and similar technologies used by our website is provided in our separate Cookie Policy.
 

13. HOW LONG WE KEEP YOUR INFORMATION

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, contractual and reporting requirements.

Different types of information may therefore be retained for different periods.

For example, transaction and financial records may need to be retained for longer periods to comply with legal and tax requirements.

Customer correspondence may be retained for as long as reasonably necessary to deal with an enquiry, transaction, complaint, dispute or potential legal claim.

Information collected through analytics or cookies may be retained according to the settings and retention periods applied by the relevant service provider.

When personal information is no longer required, we will take reasonable steps to securely delete it or otherwise dispose of it.

14. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Where appropriate, access to personal information is limited to those who need it for legitimate business, legal or operational purposes.
 

15. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have rights under applicable data protection law including:

• The right to be informed about how your personal information is used.

• The right to request access to the personal information we hold about you.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of your personal information in certain circumstances.

• The right to request restriction of processing in certain circumstances.

• The right to object to certain processing, including processing based on legitimate interests.

• The right to data portability in certain circumstances.

• The right to withdraw consent where we rely on consent as our lawful basis.

These rights are subject to certain legal conditions and exemptions and may not apply in every circumstance.
 

16. HOW TO EXERCISE YOUR RIGHTS

If you wish to exercise any of your data protection rights, please contact us at:

sales@yoursilver.shop

Please provide sufficient information to allow us to identify you and understand your request.

We may need to request additional information to verify your identity before providing personal information or making certain changes.

We will respond to valid requests within the time period required by applicable data protection law.
 

17. SHARING INFORMATION WITH OTHER PARTIES

We do not sell your personal information.

We may disclose personal information where necessary to:

• Payment service providers

• Delivery and postal providers

• Website and hosting providers

• Analytics providers

• Advertising and marketing providers

• Professional advisers where necessary

• Law enforcement or regulatory authorities where legally required

• Other parties where disclosure is necessary to protect our rights, property, customers or business

Where a third party processes information on our behalf, we take reasonable steps to ensure that appropriate arrangements are in place for the protection of that information.
 

18. INTERNATIONAL DATA TRANSFERS

Some of the third-party service providers we use may operate internationally and may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

This may include reliance on an adequacy decision, appropriate contractual safeguards or another legally permitted transfer mechanism.
 

19. CHILDREN'S INFORMATION

Our website is intended for general use and we do not knowingly collect personal information from children for marketing purposes.

Customers should not provide personal information through the website unless they are legally entitled to do so.
 

20. AUTOMATED DECISION-MAKING AND PROFILING

We do not currently make decisions about customers that have legal or similarly significant effects solely through automated processing.

Some third-party advertising or analytics services may use automated processing or profiling for purposes such as measuring advertising performance or displaying potentially relevant advertising.

Where applicable, such processing is subject to the privacy and consent controls provided by the relevant service.
 

21. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect changes to our business, website, services, technology or legal requirements.

The latest version will always be published on this page.

The date shown at the beginning of this Privacy Notice indicates when it was most recently updated.
 

22. COMPLAINTS

If you have concerns about how we have handled your personal information, please contact us first at:

sales@yoursilver.shop

We will try to resolve your concerns as quickly as reasonably possible.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has been handled unlawfully or that your data protection rights have not been respected.

Further information about making a complaint is available from the ICO.

23. CONTACT DETAILS

If you have any questions about this Privacy Notice or how we use your personal information, please contact:

Your Silver
Email: sales@yoursilver.shop

Postal address:
Your Silver
2 The Warehouse Studio
Leskinnick Place
Penzance
Cornwall
TR18 2EZ
United Kingdom